Terms & Conditions

Terms & Conditions

Making A Purchase
Delivery Information
Delivery Schedule
Back Orders
Returns Policy
Tax Charges
Privacy & Cookies
Contacting Us

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Making A Purchase

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to complete your details that are required to enable us to complete the order.

We accept most debit & credit cards. We do take payment for any item ordered or backordered. Special order items are also charged therefore they are reserved and awaiting arrival to our goods in department. Once your order has been delivered to us it is then checked and dispatched. If you prefer to order by telephone using our mail order service please call us on 0034 868171981. All mail order transactions where debit/credit card details are obtained are 100% guaranteed safe and secure. If you prefer to pay by internet bank transfer please email onlinesales@galaxygolfco.com and we will forward you our full banking details in order for you to process a payment and complete your purchase.

1.0 When confirmation of order is received, this is to indicate that we have received your order. This is deemed as an 'Offer to Buy' and whilst payment is collected, it is held on deposit against the order placed until shipping is in process. This will then indicate acceptance of your order and hence a contract between us, when we send you an order dispatched email. We have included this condition to protect us in the case that a mistake has been made in pricing, if we have by error inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable. In the case of availability, we will advise of either a delay or offer a similar replacement or refund. Orders placed that include any special order items will be packed and stored, awaiting the arrival of the special order items from our suppliers to our warehouse. Then the complete order will be immediately shipped as a completed order using express delivery. Orders can be split shipped subject to the order value at our discretion.

1.1 Changes to any orders placed will only be accepted by email and are subject to terms and conditions. Please email onlinesales@galaxygolfco.com  and once your email has been received, notification of reply will follow at the earliest opportunity during business hours. Special orders placed that include custom fit may not be changeable due to the order status. Orders placed online that have not been shipped or picked and packed, or goods that are on back order may not be changeable. We will always endeavour to make changes where and when possible.

1.2 When ordering for the first time, if you choose an alternative delivery address other than the cardholders matching address, we may contact you if the transaction details are not fully matched and verified. If the alternative delivery address is a work place, we may require the full name of business including a delivery contact name and landline telephone number. If the address is a private address, a landline number may be required and a proof of identity that includes the full name address of the recipient from any bill or statement.

1.3 To cancel your order, please email onlinesales@galaxygolfco.com  Cancellations of orders are subject to our terms & conditions, once your request has been received we will contact you on the eligibility of your request.

1.4 Custom fitted equipment - We aim to deliver your custom fit order as quickly as possible. All custom fit equipment is built at the manufacturer's custom fit factory to ensure the highest quality of build, which may take up to 10-14 working days as per the manufacturer's lead time. Please note that we are governed by availability of manufacturer's supply and in certain circumstances there can be delays that exceed the 10-14 working days delivery which is out of our control.

1.5 The 'Sale of Contract' on all custom fitted club orders, personalised/logo golf balls or special request orders cannot be cancelled once the payment has been taken and your purchase has been accepted and confirmed. The 'Sale of Contract' is a binding agreement that applies in all such circumstances.

Delivery Information

Galaxy Golf offer a delivery service. All Spain Mainland orders over €99 in value are shipped free of charge if ordered online, subject to destination. Usually products are dispatched 24/48 hours from receipt of order, subject to stock. All goods are fully insured in transit.

Delivery charges that apply to custom fit or special orders placed under the shipping free threshold are charged at the listed delivery rates. Upon our receipt of your order, the delivery service chosen and paid for will replicate the service provided once your order has arrived into our warehouse and has gone through our quality control checking.

1.6 Placing an order for the first time with a request to be delivered to an alternative address, will require the transaction to be fully matched and verified..

1.7 Orders are dispatched on weekdays (Mon-Fri), except Bank Holidays.

Delivery Schedule

In the instance where there is a failed delivery, due to the customer not being present or anyone able to sign for the parcel at the delivery address on the day, the courier will try your nearest neighbour. Further failures will lead to the parcel being returned to the courier's depot and held for three days awaiting the customer's collection.


1.8 If the parcel is returned to us by the courier and the customer requests a re-delivery, an additional delivery will be charged to the customer.

1.9 If any parcel is refused by the customer, a courier dispatch and return fee will apply to the value of  €14.99.

2.0 Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver's attention and sign for the parcel as damaged.

2.1 Any shortages or damages must be reported within 2 working days of the parcel being signed for. All claims must be made on email to onlinesales@galaxygolfco.com

2.2 Any delivery where the customer has requested it to a neighbour is subject to condition 2.1

2.3 Any customer authorising a delivery to a neighbour that is to be signed for by them, do so at their own risk.

2.4 No claim for shortages or damage will be accepted if condition 2.1 is not met.

2.5 Deliveries that are in dispute or are under courier investigation can take up to 7-working days for resolve, during this process no alternative products or refunds can be authorised until the courier investigation have been completed.

2.6 Customers requesting that their delivery is left in a safe place do so at their entire risk. Any orders placed with our company will require a signature of receipt upon delivery with the driver to validate any possible claim.

 

Back Orders

If there is a problem with your order relating to any products, we will immediately contact you by email offering alternative options. You will always have the option to cancel your order, however please allow us the opportunity to put right the situation ensuring a speedy resolve that is acceptable to you. Like all businesses, errors and mistakes can happen in which it is always our sincere intentions to reduce as much inconvenience as possible, in order for our customers to maintain an enjoyable service experience when purchasing from our company.


2.7 Subject to the delivery destination, we are happy to ship any goods that are held awaiting the delivery of any out of stock/problem items.

2.8 For custom fit, special order or pre order items, our normal procedure is to pick and pack your standard items and place them in reserve, awaiting the remaining goods to be delivered to us by our suppliers.

2.9 Subject to the value of the goods being reserved and the shipping destination, a request can be made for the goods held to be shipped and the remaining items to follow.

3.0 Any order that has been approved for split shipping will not exceed two separate deliveries.

3.1 Any items placed that are either custom fit, special order or pre order items, are paid for in advance and are subject to delivery that is quoted within the information on the product page.

3.2 With any order that is placed if the majority of items are available to immediately ship we reserve the right to process the order and deliver, we then forward on the items that are out of stock. The customer reserves the right to cancel the out of stock items.

 

Returns Policy

In the unlikely event that you experience problems with any of the products you have bought from us, please email our returns department  onlinesales@galaxygolfco.com and once we are notified, we can advise you of the return procedure.

Galaxy Golf holds no liability (outside of normal warranty given by the manufacturer) with regard to the return of any equipment, purchased by a consumer which currently confirms to R&A or USGA regulations, but may not do so in the future due to changes to the rules set by the governing bodies of the game.

3.3 Exchanges may in certain circumstances be taken to our warehouse which is subject to prior authorisation and stock availability. Please email our returns department onlinesales@galaxygolfco.com giving the full details of your request including the original purchase details.

3.4 Customers returning any items in person to our warehouse without contacting the returns department may not be given a same day resolve on their requirements.

3.5 All items returned are fully examined and must be in the exact condition as received with all labels attached and in the original packaging.

3.6 Any items returned that have an odour from smoking or body sweat, will not be accepted under any circumstances and we reserve the right to refuse these goods.

3.7 Goods received back to us that are not in a resalable condition will be returned back to you at your cost.

3.8 Returns policies vary between manufactures and demands are made, where they reserve the right to inspect any faulty products that fall within certain categories.

3.9 Products that are deemed to be inspected by the supplier can take up to fourteen working days for a resolve.

Conditions for Refunds:

4.0 Upon receipt of your order, you will have 21 days to notify us your intent to return the goods for a refund . The 21 day period is the time you have to decide whether to cancel any order subject to the eligibility of specific goods. Once you have notified us you then have a maximum of a further 14 days ensuring that the goods are in our receipt to be eligible for a refund. This period includes weekends and bank holidays.

4.1 Notification is only accepted via email service, using only the following email address onlinesales@galaxygolfco.com Please state your intention to return eligible products that meet our terms and conditions, and guidelines listed online for a full refund. Once your email has been sent, you have a reasonable time to post the goods back to us at your own cost. We recommend you use a reputable courier with track & trace facilities. Galaxy Golf S.L will not be responsible for any goods that are lost in transit, when in the process of being returned from the customer. 

4.2 The refund policy only applies to the original purchase and does not cover exchanges that fall outside the refund terms and conditions. Exchanges are not a new contract of purchase. Exchanges that are returned within our exchange policy will be issued with a credit note, less any postage charges that have been incurred by our company relating to the original request for exchange.

4.3 Any items that have been returned to us for a refund or exchange that are claimed unused and either found too be used or damaged will not be accepted. A minimum charge starting from 4.99 that is subject to size weight and destination will be requested to cover our costs of returning your goods.

4.4 The threshold for free Mainland Spain delivery (subject to destination) as per our terms and conditions is 99. If any items are returned for a refund from any order which has received free shipping the refunded amount will be taken into account to ensure that the remaining order value still exceeds the free shipping qualification. If any refund brings the final order total below the free shipping threshold, the normal postage charge will be deducted from the refund amount.

4.5 Special order or custom fit items that are not either a standard stock line or are tailored to a customer's request are none refundable or returnable - unless supplied as faulty, not fit for purpose or not as described then your statutory rights will still apply.

4.6 Returned goods that have been purchased using a gift voucher or credit note will only be allocated a credit note.

4.7 Any item received as a free of charge gift must be returned back with the goods for refund. Any free of charge gifts that have not been returned will be deducted off the value of the returned goods.

4.8 Refunds are only processed through the original payment method that was selected upon placing the original order.

Conditions for Exchanges or Credit Note:

4.9 We offer a 30 day period from the date of your order placed for exchanges or credit note redemption.

5.0 Any items returned after the 30 days period will not be accepted and any return postage costs are at the customer's responsibility.

5.1 Any purchases made that have received free delivery (Spain Mainland) will also qualify. Any orders outside the Spain or none Spain Mainland, or orders that have received discounted shipping rates will be subject to the return shipping charge being applied at our shipping rates listed on our website.

5.2 If any items are allocated a credit note, postage will be charged against the redemption unless the order exceeds our free shipping rates listed on our website.

5.3 If you are independently returning your items, we are unable to accept responsibility for goods lost in transit on the way from you to us.


Faulty Goods

5.4 If your purchase develops a fault within 90 days please initiate our faulty goods process by emailing onlinesales@galaxygolfco.com and we will instruct you on the following process.

5.5 Returns policies vary between manufactures and demands are made, where they reserve the right to inspect any faulty products that fall within certain categories.

5.6 Products that are deemed to be inspected by the supplier can take up to fourteen working days for a resolve.

5.7 For Motocaddy and Powakaddy products, the manufacturer's warranty cover is available through the authorised service centres within SPAIN only. Customers outside of SPAIN will need to return their product back to SPAIN for repairs and services at their own expense.

5.8 All faulty items must be received back to us within the manufactures warranty period that is allocated to each specific product and no faulty returns will be accepted outside of the warranty period.

 

Tax Charges

All of our online prices are fully inclusive of IVA at the standard 21% rate.

Privacy & Cookies

Maintaining the security of your data is a priority at Galaxy Golf and we are committed to respecting your privacy rights. We promise to handle your data fairly and legally at all times. Galaxy Golf is also committed to being transparent about what data we collect about you and how we use it.

If you'd like to read more on how and where we collect or how we use your personal data, please see our Privacy Notice.

Please see our Cookie Policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data.

 

Contacting Us

Phone: 0034 868171981

Sales Enquiries Email: onlinesales@galaxygolfco.com

Tracking Enquiries Email: onlinesales@galaxygolfco.com

(Lines Open: Mon-Fri 10.00am-6.00pm, Sat 10.00am-4.00pm) Closed Bank Holidays

Please note: Customer services lines are closed on weekends & Bank Holidays.

Returns Email: onlinesales@galaxygolfco.com

(Lines Open: Mon-Fri 10.00am- 6.00pm)

Warehouse & Office:

Galaxy Golf

Unit 61, Calle Severo Ochoa, Los Alcazares Poligono Industrial,

Murcia,

Spain,

30710